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Installation and maintenance
You don’t need technical expertise to use the Rest Assured® system. A Rest Assured® technician establishes the system requirements, assembles, tests, and ships all components. A Rest Assured® technician unpacks, sets up, tests, and ensures that each installation is operational. Each installation is warranted by Rest Assured® for one year. Individual component manufacturers’ warranties apply and on-site service charges may apply, see our service contract for details.
Rest Assured® provides real-time virtual support of the system’s integrity by regularly testing each virtual support device and camera. If there is a system or component failure, a technician is notified and repair or replacement is scheduled. Authorization for non-warranted repairs is required before a repair technician is dispatched. You are promptly notified of any system or component failure that could affect the safety and security of the person receiving services.
Bi-annual maintenance of all locally installed hardware, operating systems, and software is a required component of the standard service contract and applicable fees apply.