How Rest Assured^® Works

Rest Assured^® uses a variety of tools, technologies, and services to provide individuals in our care with state-of-the-art remote monitoring and support services.

Screening and assessment tools help agencies, providers, and family members decide if someone will benefit from our services.

Customer-specific protocols, established by the provider or family member, help determine what level of support an individual needs.

Design consultants visit the client’s home to determine the appropriate mix of sensors and cameras.

Installation and testing of the system are provided by a Rest Assured^® technician

Notification is provided to on-call staff, a family member, or another designated contact if the client needs on-site assistance. In the event of an emergency, the Rest Assured^® Tele-caregiver will contact emergency services.

Response Staff / Support Communications ensure that events requiring on-site support receive the proper response and that each issue is resolved.

Documentation is done on a daily basis and can be shared with providers or family members. Events requiring on-site support can be logged and annotated to include notes from on-call staff or family members. In addition, video images are stored for up to 7 days and can be downloaded if a review of an event is required.

Home Security features allow the client’s home to be checked in real time for smoke, carbon monoxide, temperature, window and door intrusions, and internal motion. 

Support Team Involvement is an integral part of every solution. Rest Assured^® staff members work closely with each client’s support team to determine individual needs and establish effective services.

Maintenance of the system is provided by a Rest Assured^® technician on a bi-annual basis.

To learn more about how the Rest Assured^® system works, please watch one of our videos or contact us for more information.